● FAQ
Common questions, answered honestly.
If your question isn't here, send us a note via the contact page.
general
Is this a subscription or a one-time purchase? +
Every plan on NewsletterFlowHQ is a one-time purchase. You pay once, we build the newsletter platform, and hand it over to you. There are no recurring fees from us.
Which platforms do you set up? +
We currently set up newsletters on Substack, Beehiiv, and Ghost. After your purchase, we recommend the platform that best fits your niche, monetization goals, and growth strategy.
process
How long does the setup take? +
Most setups are completed in 3–5 business days once we receive your intake answers (niche, brand assets, and monetization preference). The Launchpad Starter is typically delivered within 48 hours.
What do I need to provide? +
A short brief about your niche and audience, your brand assets (logo, colors, fonts if any), and a sentence on how you want to monetize. You can submit everything inside your order page after checkout.
Can I talk to the team about my order? +
Yes. Every order page has a built-in chat where you and our team can exchange messages and files. We respond inside one business day.
payment
What payment methods do you accept? +
We accept Visa and Mastercard via Authorize.Net. All payments are processed over a secure encrypted connection.
Do you offer refunds? +
Yes — we offer a 30-day money-back guarantee. See our Refund Policy for full details.
delivery
What exactly do I receive? +
You receive a live newsletter, the template pack as a downloadable PDF, a growth playbook PDF, and a Loom walkthrough of your new setup. Higher-tier plans add referral programs, paid tiers, analytics dashboards, and post-launch support.
Do you transfer the publication to me? +
Yes. Everything is built directly inside your account on the platform you choose, so ownership is yours from day one.